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Submit a Claim

Download the claim form and email it to our team. 

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UPS® Customized Declared Value is available for UPS small package shipments only.

The maximum value is USD $50,000 per UPS small package shipment.  

The process should go quickly if you have submitted your required documentation. If additional information is needed to review your claim further, a member of the team will notify you in writing.  

Each claim is different and as a result, may require different documents. However, almost all claims require documents showing the value of the loss, such as an invoice, purchase order or product catalog. In case of damage or missing merchandise, please retain the packaging and take pictures as these might be required for investigation purposes.  

If you experience a loss or damage, you must file a claim as soon as reasonably practical and in any event within 14 days of delivery in the case of damage (including partial loss of shipment) and in the case of delay within 21 days of delivery.   

You can contact our customer support team via email at or phone +86 21 3810 3051.  

You will receive acknowledgment of claim receipt promptly by email. If you do not hear anything within 5 business days of submitting your claim, email our team at to confirm your claim was received. 
Protect Your Shipments

Let’s talk and we can discuss what’s best for your business.